Privacy Policy

Prepared: 15 September 2026
Business: Cat Keene – Health Fitness Wellbeing
Location: South Australia, Australia

1. Privacy Policy

Last updated: 1 September 2026

Cat Keene – Health Fitness Wellbeing/Personal Training (referred to as “I”, “me” or “my”) respects your privacy and is committed to handling your personal information carefully and responsibly.

This Privacy Policy explains what information I may collect, why I collect it, how it is stored and used, and the choices you have regarding your information.

Information I may collect

Depending on how you contact me or use my services, I may collect:

  • your name, email address, phone number and contact details;

  • information you provide through my website, contact forms, email, telephone, social media or newsletter signup;

  • information relating to enquiries, appointments, programs and services;

  • payment and transaction information, although full card details are normally processed and held by my payment provider;

  • health and wellbeing information that is reasonably necessary to provide safe and appropriate personal training or coaching, such as medical history, injuries, medications, pregnancy status, menopause symptoms, lifestyle information, exercise history, goals and emergency contact details;

  • photographs, videos or testimonials, but only where I have obtained the appropriate permission;

  • website usage information collected through cookies, analytics or similar technology, such as device type, browser, pages viewed and approximate location; and

  • any other information you choose to provide.

Health information is sensitive information. I will only collect it when it is reasonably necessary for my services and with your consent, or where collection is otherwise permitted or required by law.

Why I collect and use information

I may collect, hold and use your information to:

  • respond to enquiries;

  • assess whether my services are suitable for you;

  • provide and personalise personal training, fitness, wellbeing or coaching services;

  • manage appointments, programs, client records, payments and administration;

  • communicate with you about your sessions or services;

  • send marketing emails or updates where you have consented, with an option to unsubscribe;

  • maintain safety, manage risk and respond to emergencies;

  • improve my website and services;

  • meet insurance, record-keeping, legal and regulatory requirements; and

  • manage complaints or disputes.

How I collect information

I generally collect information directly from you. This may happen when you complete a form, make an enquiry, subscribe to emails, book a consultation or session, complete pre-exercise screening, communicate with me or participate in my services.

With your consent, I may also receive relevant information from another person or provider, such as a doctor, physiotherapist, allied health professional, parent, guardian or support person.

When information may be shared

I do not sell or rent your personal information.

I may disclose information where reasonably necessary to:

  • service providers that help me operate my business, such as website hosting, email, cloud storage, booking, client-management, accounting and payment providers;

  • professional advisers, insurers or technology-support providers;

  • a health professional or emergency service where this is necessary to protect your health or safety;

  • another party where you have given consent; or

  • government bodies, regulators or other parties where disclosure is authorised or required by law.

I take reasonable steps to share only the information needed for the relevant purpose.

Overseas storage and service providers

Some technology providers I use may store or process information outside Australia. The countries involved may vary depending on the provider and its systems. Where reasonably practicable, I take steps to use reputable providers and understand how they protect personal information.

Current providers that may handle personal information include: Square Space, Outlook. PTminder, CLOUD STORAGE, XERO

Website cookies and analytics

My website may use cookies and similar technology to help it operate and to understand how visitors use it. You may be able to restrict cookies through your browser settings, although parts of the website may not work as intended.

Marketing communications

I will only send marketing communications where you have consented or where otherwise permitted by law. You can unsubscribe at any time by using the unsubscribe link in an email or contacting me using the details below. I may still send essential service-related messages to current clients.

Storage and security

I take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. These steps may include password protection, multi-factor authentication, access controls, reputable service providers and secure disposal or deletion practices.

No online or electronic system is completely secure. If a data breach occurs, I will respond promptly and comply with any applicable notification requirements.

Retention and disposal

I keep personal information only for as long as it is reasonably required for my services, insurance, administration or legal obligations. When it is no longer required, I take reasonable steps to securely delete, destroy or de-identify it.

Accessing or correcting your information

You may ask to access personal information I hold about you or request that inaccurate or outdated information be corrected. Please contact me using the details below. In some circumstances permitted by law, I may need to refuse access or limit what is provided, and I will explain why where required.

Privacy concerns and complaints

If you have a question or concern about how I have handled your personal information, please contact me. I will acknowledge your concern and aim to respond within a reasonable time.

If you are not satisfied with my response, you may be able to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

I may update this Privacy Policy when my services, systems or legal obligations change. The current version will be published on my website with its last-updated date.

Contact details

Cat Keene – Health Fitness Wellbeing
ABN: 85627048644
Email: cat@catkeenefitness.au
Phone: 0419773383
Postal address: Mclaren Flat SA